Frequently Asked Questions
Answers about orders, delivery, warranty, repairs, and payments.
Do you deliver outside Dar es Salaam and Dodoma?
Yes. Delivery can be arranged across Tanzania. Shipping cost and timing depend on the destination and product size.
Are your products new or refurbished?
Products are marked by condition where applicable. New, used, and refurbished items should each be clearly labelled on the product page.
Do products include warranty?
Most products include warranty. New products usually include manufacturer warranty, while refurbished items may have shorter coverage.
Can I request laptop or printer repair?
Yes. Contact us on WhatsApp with the device model and issue and our team will assist you.
Which payment methods are supported?
Available payment methods may include cash, mobile money, bank transfer, and configured checkout payment options.
How do I contact support?
Use the contact page, call the listed phone numbers, or message Bongoduka on WhatsApp for faster support.