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Warranty & Returns Policy

Every product we sell is covered. We stand behind the quality of everything in our store.

Manufacturer Warranty

All new products carry the full official manufacturer warranty — typically 1 year for hardware.

7-Day Returns

Not satisfied? Return any unopened, unused product within 7 days for a full refund or exchange.

Fast Warranty Processing

Bring your product to either branch. Most warranty assessments are completed within 48 hours.

Last updated: May 2026

1. Warranty Coverage

All products sold at Bongoduka come with the manufacturer's official warranty. The standard warranty period is:

  • Laptops & Desktops: 12 months manufacturer warranty
  • Printers & Peripherals: 12 months manufacturer warranty
  • Accessories & Cables: 6 months warranty
  • Refurbished Products: 3 months Bongoduka warranty

Keep your receipt and original box — they are required for all warranty claims.

2. Warranty Exclusions

The warranty does not cover:

  • Physical damage (drops, cracks, liquid damage)
  • Damage caused by power surges or incorrect voltage
  • Unauthorized repairs or modifications
  • Normal wear and tear (battery degradation, screen wear)
  • Software issues, viruses, or data loss
  • Accessories included free with a purchase (bags, mice, etc.)

3. How to Claim Warranty

  1. Contact us on WhatsApp (+255 673 290 470 for Dar es Salaam, +255 773 290 470 for Dodoma) or visit any of our branches.
  2. Bring your original receipt and the product in its original packaging if possible.
  3. Our technician will assess the issue — usually within 24–48 hours.
  4. If the defect is covered, we will repair or replace the product at no cost.
  5. If the defect is not covered, we will provide a repair quote before proceeding.

4. Returns Policy

We accept returns within 7 days of purchase under the following conditions:

  • The product is unused and in its original sealed packaging
  • You have the original receipt or order confirmation
  • The product has a manufacturing defect that was present on delivery

Products purchased online may be returned by visiting either branch in person. We do not accept postal returns at this time.

5. Refunds

Once a return is accepted:

  • Cash payments: Refund issued immediately in cash or store credit.
  • Mobile Money (M-Pesa, Airtel Money, etc.): Refund within 1–3 business days.
  • Bank transfer: Refund within 3–5 business days.

We may offer a store credit or exchange instead of a cash refund at our discretion, especially for opened products.

6. Contact Us for Warranty & Returns

For any warranty or return enquiries, reach us through: